| Frequently Asked Questions |
| Q. |
What if I don’t have my Marine Bank account number? |
| A. |
You’ll need your Marine Bank Account number
to complete the forms and letters. You should complete all
fields to ensure that your letters are accurate. |
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|
| Q. |
How can I close more than one old bank
account? |
| A. |
Easy enough, just follow the closing account
instructions listed above for each of your accounts that you
wish to close and forward the request to close account form
to each Financial Institution. |
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|
| Q. |
Who do I call if I have questions? |
| A. |
If you have any questions regarding the Switch
process, Online Banking or Online Bill Payment (personal or
small business), please call your nearest Marine Bank branch Office. We’ll be happy to assist you. |
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|
| Q. |
Can I switch my small business account
to Marine Bank? |
| A. |
It's very easy to move your accounts to Marine Bank, and still be able to write checks and access to your
funds. Stop by your nearest branch and open your new Marine Bank Small Business Checking account. Once you receive your
new checks, move any excess balances from your old account
(leaving enough to cover outstanding checks and automatic
withdrawals), begin depositing into your new Marine Bank account,
and start using your new account. When your checks have all
cleared in your old bank account and all automatic withdrawals
have transferred, you can close the old account. |
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|
| Q. |
What is a direct deposit? |
| A. |
Direct deposit is a fast, simple and secure
method of receiving funds, such as your paycheck, government
benefits, and investment dividends, to name a few. Small
Business owners can also use direct deposit to receive credit
card settlements and accounts receivable payments. Your
funds are deposited electronically into your bank account.
No need to worry about receiving a check and making a special
trip to the bank. |
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|
| Q. |
How do I set up a new direct deposit? |
| A. |
You can use the Direct Deposit Authorization
Form to set up a new direct deposit or to transfer an existing
direct deposit to your Marine Bank account. |
| |
1. |
Complete the Direct Deposit Authorization Form |
| |
2. |
Print, sign, attach a voided check or deposit ticket,
and deliver or mail to the appropriate company |
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|
|
| Q. |
Can I create more than one direct
deposit? |
| A. |
Yes, just complete a separate Direct Deposit
Authorization Form for each Direct Deposit that you would
like to initiate. |
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|
| Q. |
What type of funds can I direct deposit? |
| A. |
Most people use direct deposit for their paycheck,
but you can also deposit various types of benefits and investment
dividends. Small Business customers may use direct deposit
for credit card settlements and accounts receivable payments
just to name a few. |
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|
|
| Q. |
When will my direct deposits start? |
| A. |
As a general rule, it takes up to 2 pay periods
(30 days) to establish a direct deposit with an employer. |
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|
| Q. |
How can I verify my direct deposit
request has been processed? |
| A. |
You can verify your direct deposit set up or
transfer by reviewing the recent deposits to your bank account
using Marine Bank’s Online Banking service, by reviewing
your printed bank statement or by calling the Customer Service
phone number listed on your statement. |
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|
| Q. |
What is an automatic bill payment
(ACH debit)? |
| A. |
Automatic bill payment is a convenient and efficient
way of paying various types of companies (telephone, electric,
credit card, insurance, etc.) for services or products provided.
On the date your payment is due, funds are withdrawn from
your bank account and sent electronically to the authorized
companies. |
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|
| Q. |
How do I set up a new automatic bill
payment? |
| A. |
You can use the Switch Kit to set up new automatic
bill payments or to transfer existing automatic bill payments
to your Marine Bank account. |
| |
1. |
Complete the Automatic Payment Request Form |
| |
2. |
Print, sign, attach a voided check or deposit ticket
and deliver or mail to the appropriate company |
| |
|
|
| Q. |
When will my automatic bill payment
start? |
| A. |
As a general rule, it takes 2 billing cycles
(30-60 days) to establish an automatic bill payment. Please
plan any interim payments accordingly while your requests
are processed. |
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|
|
| Q. |
How can I verify my automatic bill
payment request has been processed? |
| A. |
You can verify your automatic bill payment set
up or transfer by reviewing the recent withdrawals from your
bank account using Marine Bank’s Online Banking service,
by reviewing your printed monthly bank statement, by calling
the Customer Service phone number listed on your statement
or by reviewing your billing company’s statement. |
Switch Direct Deposit
Automatic Payment Request 
